Technical FAQs

What are the bandwidth requirements to broadcast brandlive video?

Upload speeds recommended at minimum 700kbs; medium quality at 1.5 mbs and
excellent 4.5 mbs+

What are the bandwidth requirements to view brandlive video?

Download speeds recommended at minimum 500kbs; quality viewing 2+ mbs
and excellent 5 mbs+

Browser compatibility?

Firefox 1.1+, Internet Explorer 8.0+, Safari 1.0+, Google Chrome, or Opera
brandlive is compatible with most major browsers on most major operating
systems. We recommend upgrading your browser whenever possible.

What version of flash is required?

Adobe Flash Player 9+. The latest version is recommended.

Viewer system requirements?

Platform: Mac OS X 10.3 or higher with latest updates installed
Platform: Windows 2000 or higher with latest updates installed
RAM: 128MB or more
Video Card: at least 64MB of video memory
Sound Card: at least 16-bit

What about firewalls?

Some corporate networks and Internet Service Providers block video
transmissions by use of a Firewall. If you cannot see video clips (even though
your system meets the system requirements), you may want to contact your
network administrator to see whether a security firewall is blocking video
transmission. For further details, see the section below on Firewall Support.

Client troubleshooting: If viewers are having problems viewing the stream, they should take the following steps:

• Refresh your browser
• Quit your browser and restart
• Confirm you have the latest version of flash installed
• Make sure your speakers are on
• Try a different browser
• Restart your computer